【高频问答】Shopee大促巴西与东南亚派送超时退款申诉Case处理SOP
进入 Shopee 卖家中心‘Help Center’，发起正式工单类型‘SLS Lost/Damaged Claim’，附带订单号、SLS 运单号、发货称重照片及出厂价值证明，引用平台政策第 4.2 条明确要求：‘因官方 SLS 派送超时导致的客诉纠纷，由平台官方全额向买家赔付并保障卖家货款正常结算’；
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49 篇Shopee六大站点本土化精细运营全景：打破单一市场幻觉，跨越宗教民俗、财税防线与SLS/海外仓双轨布局
多站点独立会话：通过右下角 `Shopee Chat Web Client`，客服团队需在同一窗口实时切换六国买家对话；
阅读全文Shopee平台卖家要想顺利运营需要注意的规则
为了便于卖家收取货款，Shopee平台的卖家须要绑定到卖家后台中心的收款账户，目前ShopeeClient平台支撑Payoneer、PingPong和LianLianPay第三方支付服务商。
阅读全文Shopee哥伦比亚站点关于增值税沟通的话术
…T of all products in our store are already included in item price(The VAT rate in Colombia is 19%) . If you have already paid VAT for your order on Shopee , the customs / logistics…
阅读全文shopee扣分什么情况下可以申诉？要注意什么？
之后台湾站的卖家可以进入以下链接填写申诉表格：https://docs.google.com/a/shopee.com/forms/d/e/1FAIpQLSf11enNZC9OIR83mfYEZXG_U4le6Wv2ysc96bWBP4hQkL9EiQ/closedform
阅读全文shopee店铺被冻结怎么办？有哪些常见类型？
https://shopee.cn/edu/article/4871 2)店铺被关闭 对于严重违规的卖家，店铺会被关闭，卖家将无法登陆卖家中心和Shopee APP。
阅读全文shopee不活跃商品清理规则是什么？详细内容介绍
https://shopee.cn/edu/article/10911 FAQ 1)在【卖家中心】看到non-performing listing是什么意思?
阅读全文虾皮网卖家如何参加 shopee Flash Deals？
Flash Deals is an exclusive feature on the Seller Centre that allows you to nominate your products into upcoming campaigns. It is one of Shopee's most popular features, garnering t…
阅读全文Shopee哥伦比亚站点关于增值税沟通的话术
…T of all products in our store are already included in item price(The rate in Colombia is 19%) . If you have already paid VAT for your order on Shopee , the customs / logistics pro…
阅读全文shopee卖家须知：确保自己的帐户安全
Do not share your login details with anyone, including Shopee staff, family or friends. Your account password must be confidential.
阅读全文虾皮店铺listing官方教程：如何准确归类Shopee产品？
1）Click on “Add New Product” under Product on My Products page in Shopee Seller Centre.
阅读全文shopee官方教学：交易费的计算方法
It is 2% of the total payment of an order after the application of any Shopee vouchers or Shopee Coins, inclusive of shipping fees. It will be rounded up to the nearest cent.
阅读全文虾皮网卖家须知：Shopee信用卡分期金流服务费
1. Orders whose status is judged to be canceled in the Shopee platform system (including orders cancelled by either side of the trade)
阅读全文Shopee虾皮免费送货特别计划常见问题一览（1）
Note: The participation fee is charged based on the Gross Settlement. This is before the application of Shopee vouchers, coins and excluding buyer paid shipping fee.
阅读全文点击查看访问Shopee卖方聊天的具体操作步骤
You can also manage your chats on your mobile device via the Shopee App, by clicking on the Chat button on the top-right hand corner.
阅读全文Shopee官方发布：虾皮商城手续费计算方式
(1) For orders set up in Shopee Mall, the seller shall pay the transaction fee according to the content of this article (rounded up to the nearest yuan):
阅读全文虾皮网权威发布：Shopee Feed发帖基本守则
You are not allowed to direct transactions out of Shopee. Posts cannot include information, promotion, web link, or logos of other platforms, such as Lazada, Tokopedia, etc.
阅读全文速看！shopee官方全面解读禁止刊登
Some prohibited categories on Shopee include services, drugs, weapons, cigarettes, and wildlife products. Check our Prohibited Items List regularly for updates.
阅读全文Shopee严格禁止重复清单！
Duplicating practices that are strictly prohibited on Shopee include:
阅读全文Shopee虾皮官方教程：如何收集争议处理的证明文件
Once you've raised a dispute to Shopee, you will need supporting documents based on the nature of the dispute claim:
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