跨境电商缺货回复邮件分享

做跨境电商的卖家有时候会遇到由于库存预算涌现不足导致买家下单后无法发货，这个时候我们要如何与买家沟通能力下降丧失呢？卖家们可以给买家发送一封邮件来让买家撤消订单，必定要注意态度和语气。自动撤消订单对卖家来说是不利的，因此我们须要和买家好好沟通，下降丧失。模板如下：

Hello {{ Buyer First Name }},

Thanks for ordering our {{ Product Name }}!

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

Sincerely,

Your name

最后，卖家可以在邮件内容中附上撤消订单的链接，这样能够大大晋升买家自动撤消的可能。

声明：本文系作者独立观点，不代表ESG跨境立场。文中涉及的平台规则、费率及出海政策具有时效性，实际运营请以平台官方最新公布为准。如有版权争议、内容勘误或业务交流，欢迎随时与我们联系。