从卖方中心删除买方的手机联系方式

从10月19日起，我们将从卖家中心和航空账单中删除买家的手机联系方式。我们已采取此措施来保护买方的隐私，因此仅在必要的情况下才公开其私人信息。即。订单履行的目的。 

由于信息滥用，买家隐私问题一直是买家提出的关键问题。因此，我们采取了积极措施，以改善平台上的买家体验。

我们强烈建议卖家通过Shopee App直接与我们的买家沟通，以帮助我们在发生任何订单纠纷时为您提供保护。 

如果买家在订单注释中没有指出他们喜欢的正确商品变化，我该如何联系买家？

列出产品时，您应始终使用我们的Shopee列表变体功能来指示所售产品的不同变体。这将减少买方输入所需的正确变体所需的时间和精力，并消除任何可能的情况，如果情况不实，这些情况可能要求卖方与买方联系。

如果出现缺货问题，我们如何联系买家？

卖方应始终确保上的存货数量准确，以防止缺货的商品超卖。如果商品超卖，应通过Shopee聊天与买家联系。这是为了确保完全遵守我们的Shopee履行政策，即在卖方无法履行订单的情况下，卖方不应要求买方。 

物流公司在运送过程中还能联系买家吗？ 

物流公司仍然可以访问买方的联系信息，因为这是他们能够成功交付物品所必需的。 

Removal of Buyers’ mobile phone contact details from Seller Center

With effect from 19 October, we will be removing the mobile phone contact details of our buyers from the Seller Center and Airway bills. We have undertaken this measure to safeguard buyer privacy, and will therefore only be disclosing their prie information under necessary circumstances. ie. order fulfillment purposes. 

Buyer privacy concerns have always been a key issue raised by our buyers due to information misuse.. Therefore, we have taken proactive measures in order to improve the buyer experience onboard our platform.

We highly encourage sellers to communicate with our buyers directly via the App, to help us protect you in case of any order disputes. 

How can I contact buyers in case buyers don’t indicate the correct item variation they prefer in the order comments?

When listing products, you should always use our Shopee listing variation feature to indicate the different variations of the product sold. This will reduce the time and effort required for buyers to input the correct variation required, and eliminate any potential scenarios which would require sellers to contact buyers in the event of misinformation.

How do we contact buyers in the event of stock out issues?

Sellers should always ensure that the stock count on Shopee is accurate to prevent overselling of items that are out of stock. In the event that the items are oversold, buyers should be contacted via Shopee chat. This is to ensure full compliance of our policy whereby sellers should not request for buyers to cancel orders in the event that they are unable to fulfil them. 

Will the logistics company still be able to contact buyers during delivery? 

Logistics companies will still have access to buyer’s contact information as this is required for them to be able to successfully deliver the items. 

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。