速卖通交易中的优秀沟通模板（2）-ESG跨境

下面分享五个可以借鉴使用的沟通模板。

1.已经下单却还未支付的情况时

模板1:Dear, thank you for your support! We will send out the package as soon as possible afteryour payment.

模板2:Friend, best Wishes to you! Besides, we have two shipping method here: DHIL and UPs.Both can be delivered within 3-5 days, if you only accept DHL, just note it under the order. Ifyou prefer UPS, note at your order as well.Thank you.

2.订单被AliExpress关闭时

Dear, you order has been closed because your credit card has not been approved by the Ali,ifyou want the hair now, we have prepared for you and you can put a new order. Besides, you canpay through Western Union,T/T payment or money bookers payment too.Also， please contactAli initiatively! Good luck!

3.大量订购询问价格，大量订单询盘时

若是赶上采购季，我们一定要抓住机会，对买家的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议包括运费，而且价格要相对有优势，让买家感觉给了他优惠。

Hi friend,

Thank you for your inquiry. We hope to complete the order with you.Here is the products linkyou nced. If you buy 100 pieces,we can give you a wholesale price, $25/piece. If you have anyidea, please let us know, and we will try our best to help you.Looking forward your reply.

以下为此邮件的中文含义:

亲爱的朋友:

谢谢您的。我们非常希望能够与您完成此笔订单交易。下面是您所需要的产品的介绍，如果一次购买100件,我们可以给您一个批发价格,每件25美元。如果有任何问题,请告诉我，我会竭尽所能来帮助您。期待您的答复。

4.海关问题

如果由于某些的严格检查造成货物寄送延误，建议及时通知买家。及时的沟通让买家感觉你一直在跟踪货物的状态，是一位负责的卖家，更可避免误会。

Dear friend,

We received notice of logistics company，now your customs for large parcel periodicallyinspected strictly, in order to make the goods sent to you safely， we suggest that the delay inshipment, wish you a consent to agree.Please let us know as soon as possible. Thanks.

以下为此邮件的中文含义:亲爱的朋友:

我们接到物流公司的通知，现在贵国的海关对大量邮包定期进行严格检查，为了使货物安全送达到贵处，我们建议延迟几天发货，希望征得你的同意。希望尽快得到你的回复。

5.问题

Dear friend,

I'm sorry for the inconvenience. If you are not satisfied with the products, you can return them to us.When we receive the goods, we will give you a replacement or give you a full refund. We hopeto do business with you for a long time.

We will give you a big discount for your next order.以下为此邮件的中文含义:

亲爱的朋友:

很抱歉给您带来了不便。如果您对产品不满意，可以把货物退还给我们。

收到货物后，我们将为您换货或者全额退款。希望能和您建立长期的贸易关系。您下次光顾敝店时，我们将给你最大的优惠。

以上是交易中的优秀沟通模板，希望对您有参考作用。

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。