帮助商户遵守电报公司（2020年1月生效）的新要求示例及方式

下面的示例来自订单 > 历史记录页面：

从中国大陆以外地区运往巴西的订单

对于 UTC 时间2020年7月1日凌晨0时之后释放的所有巴西路向订单，商户平台的订单 > 未履行的订单和订单 > 历史记录页面将显示“巴西订单”标记，注明配送这些订单需要提供用户的 CPF 信息。下面的示例来自订单 > 历史记录页面：

在收集到用户的 CPF 信息后，Wish 将通过商户平台“订单”>“待处理”和“订单”>“历史记录”页面、CSV 下载和 API 方式向所有从中国大陆以外地区配送巴西路向订单的商户提供用户的 CPF 信息，以便这些商户具备顺利履行订单所需的全部信息，从而遵守上述新要求。

商户可以通过以下三种方法获取所有巴西路向订单的用户 CPF 信息：

手动

前往商户平台的订单 > 未履行的订单和/或订单 > 历史记录页面，找到相关订单，然后前往“订单详情”页面（在“未履行的订单”页面，点击“操作”列下面的三个点，然后点击“查看详情”；在“历史记录”页面，只需点击订单 ID）。

然后浏览至此页面上的“订单概览”部分，在“配送地址”字段的底部即可看到“用户 CPF”：

您也可以前往订单 > 未履行的订单和/或订单 > 历史记录页面，浏览至订单的“收货地址”列，然后点击其中的链接。在随后出现的弹窗底部，可以看到“用户 CPF”。下面的示例来自订单 > 历史记录页面：

上传文件

在订单 > 未履行的订单和/或订单 > 历史记录页面，还可以将所有订单下载到一个 CSV 文件中。在导出的文件中，您可以在“Customer Identity Number”（用户身份号码）列下找到 CPF 信息：

API检索

您可以使用以下用于检索订单的 API 命令的响应中查看用户 CPF：

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

具体而言，系统将在 API 响应的“customer_identity_number”字段下提供 CPF 信息。

鉴于此，商户可以轻松找到 CPF 信息，以便生成符合巴西邮政电报公司新要求的包裹配送标签，因此尽可放心。wish鼓励商户继续为产品启用巴西路向，并按照正常程序履行所有巴西路向订单。

请注意，Wish一直在向所有巴西商户（即从巴西境内配送巴西路向订单的商户）提供 CPF 信息。请参阅此篇常见问题解答，以获取更多信息。

Wish help merchants comply with new requirements from Brazilian Post and Telegraph Corporation (effective January 2020)

See below for an example shown in the Orders > History page: 

For Brazil-bound orders originated outside of Mainland China

For all Brazil-bound orders released after July 1, 2020 12:00AM UTC, the Merchant Dashboard Orders > Unfulfilled Orders page and Merchant Dashboard Orders > History page will show a flag that states “Brazil Order” to indicate that customer CPF information is required for shipping these orders. See below for an example shown in the Orders > History page:

Upon collection of customer CPF information, Wish will surface to all merchants shipping Brazil-bound orders from outside of Mainland China the customer CPF information via Merchant Dashboard Orders > Action Required page and Orders > History page, CSV download, and API, so that these merchants have all necessary information to fulfill orders smoothly and comply with the above new requirement.

Merchants are able to access customer CPF for all Brazil-bound orders via the following three methods:

Manually

Navigate to Orders > Unfulfilled Orders and/or Orders > History dashboard, and locate an order you’re interested in and navigate to the “Order details” page (on the Unfulfilled Orders page, click the three dots under the "Action" column, and click "View details"; on the History page, simply click the Order Id).

Then, navigate to “Order overview” section on this page, and you’ll see “Customer CPF” at the bottom of the Shipping Address field:

Alternatively, on the Orders > Unfulfilled Orders and/or Orders > History page, you can navigate to the “Ship to” column of an order and click the link below. A popup modal will appear, and you’ll be able to view “Customer CPF” at the bottom of the modal. See below for an example shown in the Orders > History page:

Feed File

Also on the Orders > Unfulfilled Orders and/or Orders > History page, download all orders as a CSV file, and you’ll be able to find the CPF information under the “Customer Identity Number” column in the exported file:

API Retrieval

You will be able to view the Customer CPF in responses for the following API calls for retrieving orders:

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job 

Specifically, the CPF information will be provided under the “customer_identity_number” field in API responses.

Given the above, merchants can be assured that CPF information will be surfaced to them so that they can generate parcel shipping labels compliant with Brazilian Post and Telegraph Corporation’s new requirement. We encourage merchants to continue enabling Brazil as a destination country and fulfilling all Brazil-bound orders per normal procedures.

Please note that Wish has been surfacing CPF information to all Brazil-based merchants (i.e. merchants shipping Brazil-bound orders from within Brazil) on an ongoing basis. Please visit this FAQ article for more information.

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。