亚马逊道歉信怎么写？-ESG跨境

以下是一些报歉信的案例，愿望能够对您的工作有所赞助。

案例一：为破坏或有缺点的产品报歉

Dear XX,

Thank you for contacting us about the defective products.

感激您跟我们沟通关于瑕疵产品的事。

We are truly sorry that the items you received did not function as promised.

对于您收到这样的产品我们觉得非常负疚。

We understand your anger and disappointment, and seriously apologize for any inconvenience it may have brought to you.

我们完整能懂得您的恼怒和绝望，并对由此给您造成的不便再次负疚。

Before we ship any products, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our clients, and we regret that the products you received slipped past our quality measures.

任何一款产品运输前，我们都会进行多项质量检讨。因为我们想要的只是给客户更好的产品，然而仍然有少量质量不过关的产品被寄过去，我们深感遗憾。

We have gone ahead and shipped you some new XX, which should arrive at your specified address in XX business days. When you receive it, please return the defective items for routine check-up, so we know how it happened to avoid such problems in the coming orders.

目前我们已经给您寄去一批新的产品，应当会在XX个工作日达到您制订的地点。当您收到货物的时候，烦请将瑕疵商品寄回，以便我们再次检讨。这样我们就能找出原因，并在接下来的生产中避免再次产生相似情况。

We understand that sales is a time-sensitive matter, and will be offering you a $1.2 off in your next purchase in hopes of compensating for the inconvenience.

我们知道对于出售而言时光很主要，因此为了补偿您，我们愿意在您下次购置时给与1.2美元的折扣。

Thank you again for bringing this issue to our attention—please feel free to contact with any further concerns.

再次感激您告诉我们这个问题——有事请随时与我接洽。

Sincerely,

XX

Tips

(1)说明为什么缺点/破坏产生。

(2)自动为客户供给必要的替代品。

(3)如果须要，为客户供给折扣。

(4)表明将采用办法，以确保相似情形不会再现。

(5)向客户表现愿意供给协助。

案例二：为交货期延迟报歉

Dear XX,

We are so sorry to let you know that the XX you purchased from us may not be able to be delivered on time.

我们很负疚地告诉您，您在我公司购置的XX产品，可能无法按时交货了。

The demand for these particular & popular items has exceeded our expectation, and our stock is depleted. However, the new batch of these items will be ready ×××(日期), on which we have confirmed with our production department for your shipment.

这批特殊受欢迎的产品需求量已经远远超越我们的预期，目前我们的库存已经耗尽。但是，最新一批产品将在××(日期)预备好，我们已经和生产部门肯定了您的出货。

We understand that as a professional client, after you make a purchase, you definitely expect to receive your products in a timely manner. We know that we have let you down, and for which, we wanna express our serious & sincere apology to you.

我们知道作为一个专业的客户，在您下单之后当然愿望能够准时收到产品。很负疚我们让您绝望了，为此，我们想要向您表达真挚的歉意。

Please advise us on whether you would like to cancel your order or have us ship the goods once they become available.

烦请告诉我们您的想法，是撤消订单还是等订单到了我们给您发货。

You will be kept updated for production and shipment. Again, we apologize for all the inconvenience caused by this. Come to us if you need any further help.

我们会向您及时报备最新的生产和出货信息。对您造成的不便，再次说声负疚。如果您有任何须要请接洽我们。

Sincerely,

XX

Tips

(1)说明为什么装运推迟。

(2)让客户知道你会尽快为他们预备货物。

(3)表现对此造成的不便你很在乎。

(4)表明会让客户知道生产和装运的情形。

案例三：为产品召回报歉

Dear XX,

At ABC Co.Ltd, our mission is to provide our clients with top quality products and best services. And I regret to say that our most recent series of XX fell short on that promise.

我们ABC有限公司的使命就是给客户供给更优质的产品和服务。我们对于此次涌现的XX系列产品没有到达这个请求很负疚。

Unfortunately, this series has been found defective due to the machine problems, though we test our products extensively before making them available to the public.

尽管我们已经在出货前进行产品检测，但真的很负疚由于机器问题，这个系列的产品被发明有部分瑕疵。

However, we are glad to have a open and positive communication with you to ensure that your business can be less affected by this problem.

但请放心，我们愿意开诚布公地跟您沟通，以确保您的业务不会受到这个问题的影响。

Meanwhile, you can return all the defective products to us free of charge to the following address for maintanance or replacement:

与此同时，您可以将有瑕疵的商品退回到以下地址(费用我们出)，我们会给您改换及格的产品：

ABC Co. Ltd

Address: XX

We do feel sorry for our valued clients who are affected by them. We will continue to develop the products to make our clients be more satisfied, and to strengthen the detection process.

我们对受此影响的主要客户表现深切的歉意。此后，我们将持续进步我们的产品德量并且增强检测流程，让客户更加满意。

Sincerely,

XX

Tips

(1)说明问题涌现原因。

(2)积极解决问题。

(3)让你的客户觉得被看重。

(4)详细解释召回情形。

(5)给出具体操作解释。

案例四：为糟糕的服务态度

Dear ***,

On behalf of ABC Co.,ltd., I wanna extend my sincerest apologies for the bad experience you had with our stuff, Jack.

我代表ABC有限公司，我想对杰克的糟糕阅历表现我最真挚的歉意。

We understand your frustration at having not been properly served in communication with him, and your even greater frustration at having been kept waiting long.

我们懂得您在与他沟通时没有得到专业的服务，以及您长时光期待他的回复后觉得更加沮丧。

At ABC Co.,ltd., we give our full energy to ensure that our clients’ are 100% satisfied. I know that we have let you down, for which we are very sorry.

在ABC有限公司，我们请求所有的员工要以专业的态度，确保客户100%满意。 我知道我们已经让你绝望了，我们非常负疚。

We do our best to train each of our stuff on how to better serve our clients, including how to escalate problems that they are unable to assist with. Your needs were not satisfied properly, and we'll take steps to ensure that this situation won't be repeated in the days to come.

我们会尽更大尽力培训我们员工如何更好地为客户服务，晋升他们的专业才能， 您的需求得不到满足，我们将采用办法确保在未来的日子里不再反复这种情形。

We wanna thank you for bringing this problem to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of it.

我们想感激您提出这个问题。 我们一直在寻找改良服务的办法，您的反馈看法是其中不可或缺的一部分。

If you need any help, tell us directly, and we'll be very happy to assist you.

如果您须要任何赞助，请直接告知我们，我们将非常乐意为您供给赞助。

Sincerely,

***

Tips

(1)向客户表现真挚的报歉

(2)具体解释产生了什么

(3)照料客户的感受

(4)表明公司将采用办法，以确保相似情形不会再现

(5)向客户表现，如有问题，我们愿意供给协助

胜利的报歉可以将消极的体验变成积极的体验。但如果你坚持缄默，置之不理，那么客户就会随意甩给你一个1星差评，直接影响店铺销量。

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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。