上传和管理视频

视频需要多长时间才能显示在详情页面上？

我们将处理和审查上传的所有视频。审查通常需要不到一天的时间，但在高峰时段可能需要长达七个工作日或更长时间。

注意： 如果您的视频在 24 小时内一直处于“在线”状态，但尚未显示在商品详情页面上，请检查为您的商品展示的图片数量。如果有超过 6 张图片，请移除部分图片以优先显示视频。请至少等待 24 小时，以便您的视频显示出来。

视频和/或元数据可以包含外部链接吗？

视频不得包含任何引导买家离开商品详情页面的网络链接、URL 或行动号召。有关更多信息，请参阅视频内容政策。

如何找到视频遭到拒绝的原因？

要查看拒绝原因，请执行以下操作：

1. 转至上传和管理视频页面

2. 搜索所需视频

3. 点击视频所在行中的“管理”

4. 查看屏幕顶部的拒绝原因

如何更新遭到拒绝的视频？

我们不支持编辑视频文件。如果您需要更新视频，则必须重新上传视频。

如何更新视频的缩略图？

在您上传视频后，系统会自动为视频生成缩略图。如果您决定替换该缩略图，请点击该图以上传图片。您必须使用 .jpg 或 .png 格式的高品质图片。

如何删除与多个 ASIN 关联的某个视频？

您可以删除视频，也可以从视频中移除 ASIN。

要删除视频，请执行以下操作：

1. 转至上传和管理视频页面

2. 搜索所需视频

3. 点击视频所在行中的“删除”

注意： 在您选择此选项后，系统将从所有商品页面完全删除该视频

要移除特定 ASIN，请执行以下操作：

1. 转至上传和管理视频页面

2. 搜索所需视频

3. 点击视频所在行中的“管理”

4. 删除 ASIN 并保存

注意： 所有视频必须至少与一个 ASIN 关联

是否可以编辑视频？

视频上线后，您可以更改视频标题和 ASIN 关联：

1. 转至上传和管理视频页面

2. 搜索所需视频

3. 做出任何更改

我们将重新处理您编辑的所有内容以便进行审查。

我们不支持编辑视频文件。如果您需要更新视频，则必须重新上传视频。

如何向多个 ASIN 添加某个视频？

上传视频时，请包含应与视频关联的所有 ASIN。

如果您想在视频上线后添加 ASIN，请执行以下操作：

1. 转至上传和管理视频页面

2. 搜索所需视频

3. 点击视频所在行中的“管理”

4. 添加 ASIN 并保存

是否可以批量上传视频文件？

目前不支持批量上传视频。

可以向图片块中添加多少个视频和图片？

要使视频显示在图片块中，图片必须少于 6 张。您还可以上传最多 10 个视频进行展示。

视频在详情页面上的顺序是如何确定的？

详情页面将始终优先显示最近上传的视频

我使用详情页面上的“上传您的视频”上传了视频，但想要删除或编辑该视频

这个视频上传选项是向买家提供的。如果您今后想要上传任何视频，请务必按照上传视频中的说明操作。

要删除通过其他入口点误上传的视频，请执行以下操作：

1. 登录用于上传视频的账户

2. 导航至“我的账户”

3. 点击“您上传的商品视频”

4. 依次选择“编辑”和“停用视频”

能否从详情页面删除视频？

我们不允许任何人删除其他视频，除非这些视频直接违反了社区准则或视频内容政策。如果您认为视频违反了一项或多项政策，请举报该视频。

Upload and Manage Videos

How long does it take for the videos to appear on my detail pages?

We will process and review all uploaded videos. Review typically takes less than a day, but it might take up to seven business days or more during peak periods.

Note: If your video has been in Live status for 24 hours but hasn’t shown up on the detail page for your products yet, check the number of images present for your product. If there are more than six images, remove some to prioritize your video. Please allow at least 24 hours for your video to appear.

Can my video and/or metadata contain external links?

Videos cannot include any web links, URLs, or calls to action that direct the customer away from the product detail page. For more information see the Video Content Policy.

How do I find the rejection reason for my video?

To view rejection reasons:

1. Go to the Upload & Manage Videos page

2. Search for the video

3. Click “Manage” on the video row

4. See rejection reason on the top of the screen

How do I update my video after it has been rejected?

We do not support edits to the video file. If you need to update the video, you must re-upload the video.

How can I update the thumbnail for a video?

Upon upload, a thumbnail will be auto generated for the video. If you decide to replace it, click on the thumbnail to upload an image. You must use a high quality image in either .jpg or .png format.

How do I remove a single video associated to multiple ASINs?

You can either delete the video or remove the ASINs from the video.

To delete the video:

1. Go to the Upload & Manage Videos page

2. Search for the video

3. Click “Delete” on the video row

Note: This option will completely remove the video from all product pages

To remove specific ASINs:

1. Go to the Upload & Manage Videos page

2. Search for the video

3. Click “Manage” on the video row

4. Remove ASINs and save

Note: All videos must be associated with at least one ASIN

Can I edit a video?

You can change the title and ASIN association after the video is live:

1. Go to the Upload & Manage Videos page

2. Search for the video

3. Make any changes

All edits will be reprocessed for review.

We do not support edits to the video file. If you need to update the video, you must re-upload the video.

How do I add a single video to multiple ASINs?

At upload, include all the ASINs that should be associated with the video.

If you’d like to add ASINs after a video is Live:

1. Go to the Upload & Manage Videos page

2. Search for the video

3. Click “Manage” on the video row

4. Add ASINs and save

Can I bulk upload video files?

Bulk upload is not currently supported for videos.

How many videos and images can be added to the Image Block?

In order for a video to show in the Image Block, there must be less than 6 images. Up to 10 videos can be uploaded to display as well.

How is the order of the videos determined on the Details Page?

The Details Page will always prioritize the most recently uploaded video

I uploaded a video using "Upload your video" on the Detail Page and want it removed or edited

The video upload option is meant for Customers. For any future uploads, be sure to follow the Upload a video instructions.

To remove video erroneously uploaded through other entry points:

1. Log into the account used to upload

2. Navigate to “Your Account”

3. Click “Your uploaded product videos”

4. Select Edit and the Deactie Video

Can I remove videos from Detail Pages?

We do not allow anyone to remove other videos unless they directly violate community guidelines or the Video Content Policy. If you believe the video is in violation of one or more policies, please report the video.

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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。