导致您无法找到 商品的常见原因

多种原因会导致您难以找到自己发布在的商品，其中包括与商品本身相关的问题以及账户问题。

在网站上搜索您的商品时，请务必：

• 检查商品名称、描述和关键词，并确保这些内容特定于您的商品。

• 使用特定的搜索词。

注意： 使用“绘画”或“壁挂”等通用搜索词可能会导致结果太多，使得您的商品淹没在大量类似商品中。

与商品相关的原因

1. 商品缺货： 验证您的库存量未显示为“0”。您可以在管理库存页面的【可售数量】列中验证和更新此信息。这可能是由以下几种不同原因导致的：

• 库存已全部售出。

• 亚马逊收到的订单量等于您上次申报的库存量。

• 您在创建商品时未提供数量。

2. 私人用品和成人用品： 如果您的商品被标记为“私人用品”或“成人用品”，则不会显示在通用搜索返回的结果中。请参阅以下内容，详细了解何时使用这些字段。

• 成人用品： 成人用品应仅用于指明您的商品是专为性活动而设计的，还是包含色情图片、标题或其他意在激发情欲的内容。鉴于此类商品不适合儿童或敏感人群，相关商品信息在亚马逊网站上将受到限制。有关更多信息，请参阅成人用品政策和指南。

• 私人用品： 私人用品仅适用于您想要与特定买家共享的定制订单。此类商品应在买家请求定制商品时使用，而且只有您直接向其发送链接，他们才能看到这些商品。私人用品不会显示在您的店铺或搜索结果中。如果此字段留空，则默认设为“否”。

3. 系统未同步： 如果您刚刚添加商品，请等待系统同步。您的商品需要 3-4 小时才能完全同步并在网站上搜索到。

4. 上传库存文件时出错： 如果您最近上传了库存文件，则可能存在尚未解决的错误。请使用批量上传商品页面的【检查库存文件】功能来验证您的库存文件，然后重新上传。

与账户相关的原因

1. 假期模式： 验证您的假期设置是否处于【开启】状态。

2. 账户正在接受商品质量或绩效审核： 如果您收到买家投诉，请点击账户状况页面的“商品政策合规性”部分中的【查看详情】，稍微花点时间查看这些投诉。您应该还会在业绩通知中收到相应的通知。有关商品质量或绩效审核的更多信息，请参阅账户状况常见问题。

3. 账户正在等待验证：

• 现有销售账户： 如果您已有个人销售账户，但却是初次使用 Amazon Handmade，那么在您的账户接受审核期间，您的商品将被暂停。在您提交相关文件后，审核最多需要三天时间。如果您尚未提交相关文件，请按照业绩通知或卖家平台主页上所示横幅中的说明进行操作。

• 新销售账户： 新销售账户需要接受身份验证，且在通过验证之前，您无法发布任何商品。

4. 税务信息缺失： 如果您的账户中缺失税务信息，那么您在登录时应该会看到卖家平台主页上显示的横幅。请按照横幅中的说明提交要求提供的信息。

5. 未收到货件： 如果您的商品由，且已发送至亚马逊，则可能尚未送达或未完成接收流程。您可以在货件处理进度中验证货件。

Common reasons you cannot find your Handmade listings

There are several reasons why you could be having difficulties finding your products listed on Amazon. These can range from issues related to the listings themselves to issues with your account.

When searching for your listings on the website, be sure you:

• Check your title, description and key words and ensure they are specific to your product.

• Use specific search terms when searching for your items on the website.

Note: Using general search terms like ‘painting’ or ‘wall hanging’ may bring up too many results and your listing may get lost within a very large group of listings for similar items.

Listing-related reasons

1. Items are out of stock: Verify the stock levels for your inventory do not say “0”. This can be validated and updated on your Manage Inventory page in the Available column. This can be due to a couple of different reasons:

• You have sold out of stock.

• Amazon has received orders equal to your last declared inventory amount.

• You did not provide a quantity for your products when you created them.

2. Private & Adult listings: If your products are marked as ‘Prie’ or ‘Adult’ they will not be displayed via general search. See below for more detail on when to use these fields.

• Adult Listings: Adult listings should only be used to specify whether your product is designed for use in sexual activities or that it contains explicit images, titles, or any other content intended to sexually arouse. Since these products are not suitable for children or sensitive audiences, the product listing will be restricted on Amazon. See Adult products policies & guidelines for more information.

• Private Listings: Private listings are only for custom orders you want to share with a specific customer. These listings should be used if a customer requests a custom product, and can only be seen by customers if you send them the direct link. A private listing will not show up within your store or search results. If left blank, defaults to 'No.'

3. System has not synchronized: If you just added your listing, please allow the system to synchronize. This can take 3-4 hours until your listing is completely synchronized and searchable on the website.

4. Errors in Inventory Upload: If you recently uploaded an inventory file, there could have been errors that haven’t been addressed yet. Use the Check My File feature on the Add Products via Upload page to validate your Inventory File and then re-upload.

Account-related reasons

1. Vacation Mode: Verify that you that your Vacation Settings are set to Active.

2. Account is under product quality or performance review: If you have any customer complaints, take a moment to review them by clicking View details on the Product Policy Compliance section of the Account Health page. You should also have a corresponding notification in your Performance Notification. For more information related to Product Quality or Performance reviews, see Account Health FAQ.

3. Account is awaiting account verification:

• Existing Selling Account: If you have an existing, Individual selling account, but are new to Handmade, your listings will be suspended while your account is being reviewed. This can take up to three days after submitting documentation. If you have not submitted your documentation, follow the instructions that either came in your Performance Notifications or in the banner displayed on the main page of Seller Central.

• New Selling Account: New Selling accounts are subject to identity verification and you will not be able to list any products until you have passed verification.

4. Tax information is missing: If your tax information is missing from your account, you should see a banner displayed on the main page of Seller Central when logging in. Follow the instructions in the banner to submit the requested information.

5. Shipments have not been received: If your listings are Fulfilled by Amazon and your products sent to Amazon, they may not have arrived or finished the receiving process. You can verify shipments in your Shipping Queue.

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特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。